Updated as of 09/02/2020
At the Holiday Inn in Santa Maria, we believe universal connection is at the heart of the human experience. We are committed to ensuring our employees and guests are safe. We are adhering to current Covid-19 protocols set by the World Health Organization, Center for Disease Control, as well as state, local and industry guidelines. The following practices have been implemented:
Employee Temperature Screening: All employees will receive non- invasive temperature checks utilizing infrared thermometers or a forehead temperature monitor at the start of their shifts. Anyone displaying a temperature over 100.0°F will be taken to a private area for a secondary temporal temperature screening. If confirmed to have a temperature over 100.0°F they will not be allowed entry to the property and will be directed towards appropriate medical care.
Self-Declaration Form: All employees and vendors must complete a self-declaration form when first arriving on property. The form can be accessed by using a smart phone on the QR code posted at the hotel entrances. If someone is unable to use the electronic form they must complete a paper declaration form which is kept on file for 30 days.
Hand Sanitizer: Sanitizer dispensers, touch-less whenever possible, are located at entrances and contact areas including lobby, restaurant entrances, meeting spaces, elevators, pools, fitness rooms, etc.
Hand Washing: Employees are instructed to wash their hands, or use sanitizer when a sink is unavailable, every 60 minutes (for 20-seconds) and after the activities such as: using the restroom, sneezing, touching the face, blowing the nose, cleaning, eating, drinking, going on break and before or after starting a shift.
Personal Protective Equipment: Appropriate PPE is worn by everyone on the property. Guests and employees are expected to wear masks. The hotel provides them for guests who do not have one. Based on roles and responsibilities, employee PPE may also include: gloves, face shields or eye goggles. Training on how to properly use and dispose of all PPE is mandatory.
Signage: Health and hygiene reminders are posted throughout the property to reinforce safe practices.
Everyone is expected to practice distancing by standing, sitting or moving at least six feet from others at all times.
Guest Arrival: Employees do not open the doors of cars, taxis or ride shares. Valet service is currently suspended. Bell service is available upon request. The bell cart is sanitized after each guest is assisted.
Queuing: Areas where people queue or gather have floor markers to provide appropriate guidance.
Hotel Front Desk: Hosts utilize every other workstation to ensure separation.
Elevators: Only one guest or party is allowed to ride the elevator at a time.
Restaurants and Bars: Our venues have reduced seating capacities to accommodate for distance. Plexiglass shields are in place at the register and host stand.
Meeting and Event Spaces: Arrangements are in accordance with CDC4 and state recommendations.
Pools: Sundeck seating is configured with appropriate spacing.
Keeping Things Clean
Cleaning Agents and Protocols: Our hotel uses cleaning products and protocols which meet EPA guidelines2 and are approved for use and effective against viruses, bacteria and other airborne and bloodborne pathogens.
Public Spaces and Communal Areas: The frequency of cleaning and sanitizing has been increased in all public spaces with an emphasis on frequent contact surfaces including, but not limited to, front desk check-in counters, bell desks, elevators and elevator buttons, door handles, public bathrooms, credit card processing terminals, phones, room keys and locks, stair handrails, gym equipment, vending machines, dining surfaces and seating areas. All cleaning is logged.
Back of the House: The frequency of cleaning and sanitizing has also increased in high traffic back of house areas with an emphasis on the employee dining and break rooms, employee entrances, uniform control rooms, employee restrooms, loading docks, offices and the kitchen.
Guest Rooms: Industry leading cleaning and sanitizing protocols are used to maintain guest rooms, with particular attention paid to high-touch items including television remote controls, toilet seats and handles, door and furniture handles, water faucet handles, nightstands, telephones, in-room control panels, light switches, temperature control panels, alarm clocks, luggage racks and flooring.
Guest Room Furnishings: All reusable collateral, such as brochures, magazines, and menus will be removed from the guest rooms. Critical information to be placed on single use collateral and disposed and changed after each guest. Note pads, pens, laundry bags, dry cleaning slips, etc. to be removed from rooms and available upon request.
Laundry: All bed linen and laundry is washed at a high temperature and in accordance with CDC guidelines3. Dirty linens are bagged in the guest room to eliminate excess contact while being transported to the laundry facility. Linens are not changed for stay-over guests.
Air Filter and HVAC: Cleaning The frequency of air filter replacement and HVAC system cleaning has been increased and fresh air exchange is maximized.
Confirm, Modify, or Cancel Reservations: All cancellations must be made 24 hours in advance. To confirm or modify your reservation, visit our reservations page or call our reservations office at (877) 666-3243.
Shared Equipment: Shared tools and equipment is sanitized before, during and after each shift or anytime the equipment is transferred to a new employee. This includes phones, radios, computers and other communication devices, payment terminals, kitchen implements, engineering tools, cleaning equipment, keys, time clocks and all other direct contact items.
Daily Pre-Shift & Timekeeping: Employee pre-shift meetings are conducted virtually or in areas that allow for appropriate distancing. Larger departments stagger employee arrival times to minimize traffic volume in back of house corridors. Hand sanitizer is available at each time clock location and employees are required to sanitize their hands after clocking in. Our management team ensures constant communication and proper PPE and sanitation procedures are followed and updated per the latest expert guidance.
Employee & Guest Health Concerns: Employees are instructed to stay home if they do not feel well and to contact a manager if they notice a coworker or guest with a cough, shortness of breath, or other known symptoms of COVID-19. Employees and guests who are exhibiting any of the symptoms are instructed to immediately notify a manager. Employees must also notify their supervisor if they have been exposed to or in contact with someone that has a presumptive case of COVID-19.
Training: All employees receive training on COVID-19 safety and sanitation protocols with more comprehensive training for our Housekeeping, Food & Beverage, Front Office, Sales and Maintenance teams.
Case Notification: If we are alerted to a presumptive case of COVID-19 at the hotel, we will work with the local Health Dept. to follow the appropriate actions recommended.
Room Recovery Protocol: In the event of presumptive case of COVID-19 the guest’s room will be removed from service and quarantined. The room will not be returned to service until it has been cleared per our COVID-19 Guest Room Cleaning POP.